Help Centre

345e FAQ – Quick Answers
for Pakistan Players

Everything you need to know about your account, deposits in PKR, cricket betting, slot games, bonuses and withdrawals — all in one place.

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A Platform Built for Pakistan Players

Before diving into the FAQs, here's a quick overview of what makes 345e different from the rest.

Cricket & PSL Betting

Bet on T20 matches, PSL fixtures, and international series with live odds updated ball by ball. All stakes and winnings handled in PKR.

JazzCash & Easypaisa

Deposit and withdraw PKR instantly using JazzCash, Easypaisa, Raast, or bank transfer. No third-party apps, no hidden currency conversions.

Slots & Live Casino

Hundreds of slot titles and live dealer tables available the moment you log in. New games are added every week, so there's always something fresh.

Bonuses in PKR

Welcome bonuses, reload offers, free spins, and cashback — all credited directly to your PKR wallet. No complicated currency conversion required.

Secure & Encrypted

Every login, deposit, and withdrawal is protected by 256-bit SSL encryption. Your data and funds stay safe at every step of the process.

24/7 Support

Live chat support is available around the clock. Whether it's a login issue, a withdrawal query, or a betting question, our team responds fast — in English.

Your Questions Answered

Account & Registration

Creating a 345e account takes under two minutes. Head to the Register page, enter your mobile number — the same one linked to your JazzCash or Easypaisa — choose a strong password, and confirm your details. A verification code will be sent to your number. Enter that code and your account is ready. You must be 18 or older to register.

Basic registration only requires your mobile number and a password. For withdrawals above certain PKR thresholds, identity verification may be requested to confirm your account ownership. This protects your funds and ensures payouts reach the right person. Keep a copy of your CNIC handy for that step.

On the Login page, tap Forgot password? just below the password field. Enter your registered mobile number and a reset code will be sent via SMS. Enter the code, set a new password, and you're back in. The whole process takes about two to three minutes. If you're not receiving the SMS, make sure your registered SIM is active and has a signal.

No. Each player is allowed one account only. Duplicate accounts are against 345e's terms and conditions and may result in both accounts being suspended along with any pending withdrawals. If you've accidentally created two accounts, contact support straight away to have the duplicate removed.
Deposits & Payments

345e supports the most popular Pakistan payment options including JazzCash, Easypaisa, Raast, direct bank transfer, and mobile wallets. All transactions are processed in PKR with no hidden conversion fees. Simply log in, go to the Deposit section, choose your preferred method, and follow the on-screen steps.

JazzCash and Easypaisa deposits typically reflect in your 345e wallet within one to two minutes. Raast and bank transfers may take up to fifteen minutes depending on the bank. If your deposit hasn't appeared after thirty minutes, check your transaction history on your payment app first, then contact 345e support with the reference number.

Minimum deposit amounts vary by payment method and are displayed clearly on the Deposit page before you confirm your transaction. For most JazzCash and Easypaisa deposits the minimum is kept low so that players at every level can get started without a large upfront commitment. Check the Deposit page for the current limits in PKR.
Withdrawals

Log in to your account and navigate to the Withdrawal section. Enter the PKR amount you want to cash out, select your preferred payment method — JazzCash, Easypaisa, Raast, or bank transfer — and confirm the request. Make sure the account details you enter match your registered payment information to avoid delays.

Most JazzCash and Easypaisa withdrawals are processed within a few hours. Bank transfers may take one to two business days depending on your bank. Processing times can be longer during high-volume periods or if additional verification is required. You'll receive a confirmation once your withdrawal has been approved and sent.

A pending status means your request is in the queue and being reviewed. This is normal. If it stays pending for more than 24 hours, log in and check whether any verification steps are outstanding — sometimes a document or confirmation is needed. If everything looks fine on your end, contact live support with your withdrawal reference number for a status update.
Sports Betting & Cricket

Yes. Cricket is the core of 345e's sports betting offering. The platform covers Pakistan Super League (PSL) fixtures, T20 internationals, ODI series, and major cricket tournaments from around the world. Live odds are updated ball by ball during matches, and you can place bets on match winner, top batsman, total runs, and dozens of other markets.

Absolutely. Beyond cricket, 345e offers betting markets for football leagues and major esports tournaments. New markets are added regularly so there's always something to bet on regardless of the cricket schedule. All football and esports bets are also handled in PKR with the same fast deposit and withdrawal methods.

If a match is abandoned, cancelled, or significantly reduced (for example due to rain in a T20), bets are typically voided and your stake is returned to your PKR wallet. The exact settlement rules depend on the specific market and are outlined in the Terms and Conditions. Pre-match bets and in-play bets may be handled differently, so it's worth reading those rules before placing large stakes on weather-affected matches.
Slot Games & Live Casino

345e hosts hundreds of slot titles ranging from classic three-reel games to modern video slots with bonus rounds, multipliers, and progressive jackpots. The library is updated regularly with new releases. All games are playable directly in your browser — no separate download is required. Minimum bet amounts are displayed clearly before you spin.

Yes. The 345e live casino — featuring real-time baccarat, roulette, and blackjack with live dealers — is fully optimised for mobile browsers. The video stream performs well on Pakistan 4G connections. Simply log in via your mobile browser and tap on the Live Casino section to join a table. No app download is needed.
Bonuses & Promotions

New players at 345e can access a welcome bonus on their first deposit. The bonus amount and any applicable wagering requirements are displayed on the promotions page. All bonuses are credited directly to your PKR wallet. Make sure to read the terms attached to each offer so you understand how to unlock and withdraw your bonus winnings.

A wagering requirement (also called a playthrough requirement) means you need to bet your bonus amount a certain number of times before you can withdraw it as real cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place bets totalling PKR 10,000 before that bonus converts to withdrawable funds. The specific requirement for each bonus is listed in its terms.

Yes. 345e regularly runs reload bonuses, free spin offers, cashback promotions, and enhanced cricket odds during major PSL and T20 events. These are visible inside your account dashboard under the promotions tab after you log in. Offers are personalised based on your activity, so a regular sports bettor and a slots player may see different promotions.
Responsible Gaming

Log in to your account, go to Account Settings, and look for the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits in PKR, session time reminders, and spending alerts. These tools are there to help you stay in control and play within a budget you're comfortable with.

Self-exclusion allows you to temporarily or permanently close your 345e account if you feel your gaming habits need a break. You can request self-exclusion through your account settings or by contacting support directly. During a self-exclusion period, you will not be able to log in or place bets. 345e encourages all players to use these tools whenever needed — there is no stigma in taking a break.

No. 345e is strictly for adults aged 18 and above. Age verification may be carried out during the registration or withdrawal process. If you are under 18, please do not attempt to register. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms.

Still Have Questions?

Can't find what you're looking for? Our support team is online 24/7 and typically responds within minutes. Log in to access live chat directly from your dashboard.

Open Live Chat

Support is available every day, all day — including during live PSL and T20 matches.

Understanding 345e — A Quick Overview for New Players

If you've landed on this FAQ page, chances are you're either thinking about joining 345e or you've already signed up and want to get the most out of your account. Either way, this guide covers the key things every Pakistan player should know before placing their first bet or spinning their first slot.

Getting Started Is Simpler Than You Think

A lot of players hesitate because they assume online gaming platforms are complicated to use. 345e is designed specifically with Pakistan users in mind, which means the entire journey — from registration to your first deposit via JazzCash to placing a bet on a PSL match — is straightforward and in PKR throughout. There are no foreign currencies to deal with and no third-party payment hurdles.

Registration requires only your mobile number and a password. The same number you use for JazzCash or Easypaisa works perfectly. Once your account is verified, you can deposit and start playing within minutes.

Managing Your Account and Funds

Your 345e dashboard gives you a clear view of your main PKR wallet, any active bonus balance, and your full transaction history. Deposits reflect almost instantly for JazzCash and Easypaisa. Withdrawals are processed promptly, with most PKR payouts reaching your mobile wallet within a few hours during normal operating conditions.

If you ever need to update your account details or have a security concern, the account settings section is accessible right after login. For anything more complex — a stuck withdrawal, a missing deposit, or a login issue — live support is available around the clock and responds quickly.

Cricket Betting on 345e During PSL Season

For Pakistan cricket fans, PSL season is the biggest time of year on 345e. The platform offers pre-match and in-play betting across every PSL fixture, with markets covering match winner, top run scorer, total sixes, over/under totals, and much more. Odds update in real time during the match, so if you're watching the game and spot an opportunity, you can act on it immediately.

Beyond PSL, 345e covers T20 internationals, the Champions Trophy, the Asia Cup, and bilateral series involving Pakistan. Football betting and esports markets are also available year-round for players who want variety outside the cricket calendar.

Responsible Gaming — Playing Smartly

345e takes responsible gaming seriously. The platform provides practical tools to help players stay in control of their spending and time. These include deposit limits, session duration reminders, and self-exclusion options. Using these tools is straightforward through your account settings.

  • Set a budget before each session and decide on your limit before you log in — not after a losing streak.
  • Use deposit limits to cap how much you can add to your wallet in a day, week, or month.
  • Take breaks — gaming should be enjoyable. If it stops feeling fun, step away.
  • Never chase losses — a bad run is part of gaming. Trying to win it all back in one go rarely works out.
  • Adults only — 345e is for players aged 18 and above, no exceptions.

If you feel your gaming habits are becoming a concern, use the self-exclusion tool in your account or contact support to have your account temporarily closed. There is no shame in taking a break — it's the smart thing to do.

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